Ditec Automation

Customer Service

• Privacy & Security
• Shipping & Delivery
• Cancellations Policy
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Privacy & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Shipping & Delivery

We deliver to addresses in Ireland and the United Kingdom. Delivery of product to other countries is subject to confirmation by Customer Services. Please email any such enquiries to onlinesupport@ditecautomation.co.uk. Any duties, quotas, taxes or other local restrictions for goods delivered outside Ireland and the United Kingdom are the responsibility of the recipient, and are not included in the prices displayed on the Site.

We will endeavour to deliver orders as expeditiously as possible. Delivery charges vary according to the destination country. Products cannot be delivered to PO Boxes.

We will endeavour to deliver accepted orders to addresses within Ireland and the United Kingdom generally within 5-7 working days. These deliveries are made Monday to Friday between the hours of 8am and 6pm (except Bank Holidays). We cannot specify a time for the delivery. These delivery guidelines are subject to the carrier's own terms and conditions of service.

Deliveries to more remote areas within these countries may carry an additional delivery charge.

Delivery to addresses in countries other than Ireland and the United Kingdom may take longer than 7 working days and cannot be exactly specified at the time of placing your order.

If the goods are damaged in transit you must contact us within 48 working hours of the date of delivery; a claim must be made in writing within 7 days of the date of delivery.. If item is lost in transit contact us promptly. Delivery via Royal Mail can not be classed as missing until 15 working days has lapsed.

Delivery Delays

Occasionally technical problems or goods out of stock may delay or prevent delivery of a purchased product. Please contact Customer Services at onlinesupport@ditecautomation.co.uk in such an event who will investigate the status of your delivery with the shipping company/postal service.

If the order has been lost in transit your sole remedy will be a refund, as determined by us. Your statutory rights are not affected.

Orders delivered to addresses outside of the Ireland may be affected by Customs and Excise delays which are beyond our control.

During the peak Sale period there may be some delay in our delivery service whilst we deal with high volumes of orders and warehouse closure over the bank holidays. Wherever possible we will deliver within the specified number of working days, however if you experience a delay in receiving your order please contact Customer Services at onlinesupport@ditecautomation.co.uk and we will investigate the status of your order.

Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Delivery charges, duties, taxes and similar charges are not refundable and a returned goods charge may apply. We will only refund the delivery charge for sending the product to you if the product is faulty or does not match your order.

Cancellations Policy

No other person may place or cancel orders with us on your behalf.

You are entitled to cancel your order within 7 working days beginning on the day after you received the products ordered. In this case, you will receive a refund of the purchase price paid for the products ordered.

Orders may be cancelled by you without any liability to Ditec Automation except any direct cost incurred by us in relation to the Product being returned.

Please note that your right to cancel and return the products ordered does NOT apply to faulty products.

This Cancellation Policy is offered in addition to, and does not affect, your statutory rights.

Cancellations Process

If you wish to exercise your right to cancel your order after the products you ordered have been dispatched, please contact Customer Services by sending an e-mail to onlinereturns@ditecautomation.co.uk clearly marked with REQUEST TO CANCEL ORDER and should include your order number.

Ditec Automation will offer a refund but delivery charges are not refundable and a returned goods charge may apply.

If you require a refund of part or the whole of your order, please return the unsatisfactory Products in their original packaging, as set out in our Returns Process.

We may ask you to provide some proof that the Products were purchased from us, such as a copy of its email confirmation of your order or the delivery note.

Where a refund is agreed, we will refund to the original method of payment only.

Returns & Replacements

Our Returns Policy is offered in addition to, and does not affect, your statutory rights.

Returns Process

• If you want to return any products pursuant to our Returns Policy, please use the Returns paperwork included with your order, stating the reason for your return.
• If you do not have your Returns paperwork, simply E mail onlinesupport@ditecautomation.co.uk with the order number along with your reason for returning and your name, address and personal account number and we will send you detail of your nearest representative.
• You will be required to pay for the return of the goods, and should choose a method of return that is secure and can be tracked. Please note that unfortunately we are unable to refund the cost of any upgrade to your delivery service.
• If using the postal service, please take your parcel to the Post Office and ask for proof of dispatch. It is imperative you obtain a free Certificate of Posting from the Post Office which should be kept in a safe place as this will be required if any returned parcel should go astray.
• The products ordered by you will be at your risk from the time of dispatch until they are proven to have been received by Customer Services.
• Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund.
• When processing a refund for returned goods, we will refund by the original method of payment only.
• If we decide not to process any refund you will be contacted by Customer Services.

Returning Faulty Goods

In the event you are returning faulty goods, please contact Customer Services at onlinesupport@ditecautomation.co.uk within 14 days of receipt of the goods, clearly marking the email with FAULTY GOODS RETURN, stating your order number, product code, name, address, contact telephone number and the nature of the fault.

Faulty goods must be returned in their original packaging and by a secure and tracked method to the address given to your from our web site after contacting on line support.

If the faulty item constituted the entire order or if all items delivered were faulty or damaged you must inform us at onlinesupport@ditecautomation.co.uk within 48 hours of delivery.

Faulty items must be returned to the address shown on the Returns Note included with your order.

Ordering

Add an item to your Shopping Basket

When you have found an item you wish to order, use the 'Add to Basket' form located at the bottom of each product page. Enter the quantity you require in the field provided and click on the Add to Basket button. Your Shopping Basket will be displayed with the new item added.

Review your Shopping Basket

Your Shopping Basket lists all items you have added. From this page you have a number of options:

• To change the quantity of any item in your basket enter the new quantity in the field provided. Click on Update Basket to re-calculate.
• To delete an item enter a quantity of zero ( 0 ).
• To continue shopping use the Search Engine or the Browse Menu as before. The Shopping Basket will remember what you have added so far.

You can view your current basket contents at any time by clicking on the 'My Cart' link located on the top of every page.

Order Online

When you are happy with the contents of your basket, please choose one of the following options from the Shopping Basket page:

• If you wish to pay online by credit or debit card click on the Secure Order Form button. This will take you to a SSL enabled secure area where you can fill in your delivery and payment details.
• If you wish to pay by credit card but do not wish to send your credit card details over the internet, or if you wish to pay by cheque, bank draft, postal order or electronic bank transfer, click on the Order Form button and enter your delivery details. We will contact you by phone to arrange payment.

If you have any special order requirements please enter them in the 'Comments' field provided.

Order Confirmation

Once you have sent your order you will receive an order confirmation page which will display a unique Order Number. You can query the status of your order by quoting this number in an email to sale@ditecautomation.co.uk

You will also receive a confirmation email which will list your complete order details.

Payment, Pricing & Promotions

All prices at Ditec Automation online are in Euros including VAT and apply to on-line purchases only - they will not be matched at any Ditec Automation Retail location. Please note that each store operates as a separate entity and therefore has it's own stock with differing prices. Prices at any one location will not be matched by other store

The Ditec Automation Website currently offers 3 methods of payment; PayPal, Credit-Card and Direct Bank Deposit. Visa and Mastercard are accepted at the checkout process; however you can use other credit cards if you elect to check-out via PayPal.

Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders

If you have created an account on the website, you can view your order history by logging in to 'My Account'.

Updating Account Information

You can keep your details up to date by logging in to 'My Account'.